Shipping policy

Shipping Policy

Same-Day Delivery (Auckland Region)
We are pleased to offer same-day delivery for addresses within Auckland, provided that orders are placed before 2:00 PM NZT. Same-day delivery is subject to product availability and the recipient’s location. Orders placed after 2:00 PM NZT will typically be scheduled for the following business day.

Third-Party Couriers
We partner with reputable third-party courier companies to ensure that your order arrives as swiftly and securely as possible. Please note that once your order has been dispatched to our courier partners, delivery timelines and any unforeseen delays are outside our direct control.

Delivery Scheduling
For your convenience, we provide a calendar at checkout to request your desired delivery date. While we strive to meet this requested schedule, we cannot guarantee delivery on the exact selected date due to factors such as unexpected courier delays, route changes, extreme weather conditions, or other unforeseen circumstances.

Late Delivery Compensation
If a delivery arrives later than the agreed-upon date, we will offer a refund of the delivery fee or, at our discretion, provide a NZD $50 gift card redeemable at Flowers To Auckland. To claim this compensation, please contact our Customer Support team within 48 hours of the delayed delivery.

Contact & Support
If you have any questions or concerns regarding your delivery, please reach out to our Customer Support team at hello@florist.co.nz. We are committed to providing exceptional service and will do our best to assist you in a timely manner.

Policy Updates
Flowers To Auckland reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website, and continued use of our services signifies acceptance of these modifications.