FAQ

When do I need to order for same-day delivery?

Order by 1PM, Monday to Friday, for same-day delivery to Auckland addresses. Later orders are delivered on the next available day.

How much is delivery?

Delivery is included in the price across the Auckland region. It's $9.95 to the rest of the North Island (including Waiheke and Great Barrier Island) and $19.95 to the South Island.

Can I choose a delivery date?

Yes. When you add a bouquet to your cart, pick a date in the calendar. Only dates we can deliver on are shown.

Can I choose a delivery time?

We can't promise a specific delivery time. If timing matters, email us after ordering and we'll do our best.

Is a card included?

Yes, every bouquet comes with a free printed card. Choose a design, write your message, or upload your own photo. Write "Leave blank" if you'd prefer no message.

What can I add to my bouquet?

Chocolates (Whittaker's, Cadbury, Ferrero Rocher), a vase, a candle, a heart balloon, confetti, a gift box, and a Make It Bigger size upgrade. You'll see them after you choose your bouquet.

What if a flower is out of season?

Our bouquets are florist's-choice designs. If a flower isn't available we use one of equal or higher value in the same colours and style.

What if my flowers arrive damaged or don't last?

Email us a photo and your order number. If they don't stay fresh for 7 days with normal care, or arrive damaged, we'll replace them or refund you. See our refund policy.

Do you deliver to hospitals?

Yes. Include the ward or room number and a phone number for the recipient, and check that the ward accepts flowers.

How do I pay?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.

How do I contact you?

Email hello@flowerstoauckland.co.nz or use our contact form.